Our Top 5 list of Best Cell Phone aid Providers come from user feedback spreading complicated forums and websites and from personal experience. Nick has been a customer of 4 of the 5 major cell phone aid providers (exception being Us Cellular) pre- and post-merger of these fellowships (exception being the Verizon/Alltel merger). Nick is currently a satisfied customer with At&T Wireless. Why so many? No, it wasn't to ultimately create a review, but various reasons came into play - absorbing to college and aid had no reception in that area, aid reception just sucked, bad customer service, among many other reasons. Nick has used all 4 of the fellowships as both his cell and home phone. The areas that Nick has tried these cell phone fellowships are: California (mainly nearby San Diego, Los Angeles and Orange counties), Oregon, Illinois (including Chicago and suburbs), Indiana (in and nearby Indianapolis, West Lafayette, Bloomington, and South Bend), Minnesota, Georgia (only nearby Atlanta), and Rhode Island. Nick undoubtedly understands the tasteless complaints and praises. These are our Top 5 - Best Cell Phone aid Companies. Ridicule us, praise us, hate us, love us for our list.
Please note that there will all the time be exceptions to individual experiences.
Galaxy Price
We understand the needs of any one individual or family will differ. This is a quick summary of the costs of the 5 cell phone providers. In terms of the price of individual plans, the individual plan prices at all levels are exactly the same in the middle of Verizon Wireless, At&T, and Us Cellular (nationwide plan) with the exception being T-Mobile. Us Cellular is by far the cheapest if selecting their "widearea" plan, which only caters to the 25-26 states that they cover. In terms of the price of basic family plans, the basic family plan prices at all levels are exactly the same in the middle of Verizon Wireless, At&T, and Us Cellular (again nationwide plan only) with the exception being T-Mobile. T-Mobile sells their family microscopic plans on separate "minute" levels than the other 4, but on a per-minute cost, T-Mobile is the cheapest of all nationwide individual and family plans. All other fellowships are exactly the same in regards to the basic plan, not the plans with added features. The infer why some cell phone aid providers are more "expensive" is because of the cost of adding these supplementary options/features.
5 (4b). Sprint Nextel
Pros:
* Night and weekends start at 7:00 Pm, which is 2 hours earlier than the other cell phone aid companies
* Free minutes on incoming calls
* 1-year contract as opposed to the acceptable 2-year contract (you conclude if requiring any contract is a pro)
* Strong business-friendly features - 1st mover in walkie-talkie technology - a surprisingly useful function
* Fast internet
Cons:
* No international plans
* Coverage is not as ample as Verizon Wireless or At&T, which inevitably means weaker signals, more dropped calls, echoing, etc.
* Limited/outdated phone selection
* Since merger in 2005, plans are not as good a deal as pre-merger
* Post merger, customer aid has dropped off as they try to be helpful - the end result should be good news for the customer, not a moot point for customer service
Personal experience: Sprint has all the time had a microscopic selection of phones, which to me, undoubtedly didn't matter. However, as I started relying on my cell phone more and more, I started to care about the looks of my phone (the needs for certain functions remained the same). The phone selection is microscopic and in many cases seem outdated. From my touch with customer service, Sprint (Nextel) was undoubtedly #1 on my list pre-merger in 2005, but it has dropped since then. The customer aid pre-merger was excellent - consistent bills from month to month, earnings on bogus charges I disputed, and free "loyalty program offers" such as free internet for 6 months. Since the merger in 2005, the customer aid still tries to be very helpful, but it gets to the point where you want to start yelling straight through your phone because of the frustration. Sprint's coverage will be hit or miss if you travel, however, if you're just going to the city for work and going back home to the suburbs, the aid will stay consistent for the most part. There is nothing about the cost or the types of plans of Sprint Nextel that undoubtedly stands out with the exception being international plans. Besides that, the plans offer the usual collection and benefits to meet your need.
4 (4a). Us Cellular
Pros:
* Good customer service
* excellent coverage in the midwest as they should since they are a regional carrier
* Free incoming calls/text messages
* No activation fees on many plans
Cons:
* Poor coverage surface of the 25-26 states that Us Cellular covers
* Very microscopic phone selection; endurance of phones offered a concern
* Beware of hidden costs
* Add-ons such as unlimited texting, downloading, etc can add up quickly
* Limited/outdated phone selection
* If downgrading plan, be undoubtedly sure of your microscopic usage; they are not helpful in providing advice, but quick to contribute recommendations
* If you go over your minutes, get ready to pay big time
The majority of Us Cellular's customer base is satisfied by its customer service. The biggest complaint is in the microscopic selection and endurance of the phones. The individual and family nationwide aid plans are exactly the same as the others with the exception being T-Mobile. If you live surface of the 25-26 states that Us Cellular covers or voyage frequently, then pick an additional one cell phone aid provider. However, if you live within those states that are covered, Us Cellular should be carefully as long as you don't mind the phones and/or seemingly unknown brand (outside of the midwest and sports world - White Sox).
3. T-Mobile
Pros:
* Cheapest basic individual and basic family plans out of the 5 cell phone aid providers
* myFaves add-on is favorite and useful
* 1-year contract as opposed to the acceptable 2-year contract (you conclude if requiring any contract is a pro)
* Lots of separate plans and options - most flexible of the 5 cell phone providers and 2nd best contribution of plans and options (Verizon is #1 in our opinion)
* excellent reception in certain populated cities
* Ease of upgrading/downgrading plans - a zephyr with great advice and recommendations from customer service, but...
Cons:
* Poor customer aid (especially disputes) - worst of the 5 cell phone aid providers
* microscopic phone selection, tends to sell outdated and even worse, phones that are no longer in production/discontinued
* Inconsistent signal reception/spotty coverage
* Poor assurance policy
* Slow internet
* Pesky about "too much roaming"
Personal experience: I've had a unique love-hate connection with T-Mobile. The love comes in with the "contract" and the hate comes in with the customer service. I have to start with the "hate" before I go into the "love". After a year and a few months into the aid with T-Mobile, like all cell phone providers, I ultimately had to call customer aid to dispute charges. To put it simply, a complete nightmare. I won't go into the specifics of the dispute, but the way T-Mobile handled the situation from any customer aid reps to a combine supervisors was the worst 5-hour nightmare. Yes, I was on the phone for 5 hours getting bounced from department to department, having to elaborate the dispute over and over again, and had to to take a 1/2 day from work. I started the call at 7:30Am, you do the math. Closing of the 5 hour nightmare? I ended up paying the full number with no leeway given. Even with the power drinks, steroid shots, power bars, and the like, I couldn't hold up any longer and they would not budge or give anything back that was rightfully owed to me. T-Mobile is great at handling uncomplicated customer aid requests like upgrading/downgrading a plan or asking uncomplicated questions like, do you think I should add the fave-5 plan? They'll undoubtedly go straight through your bills and impart your usage and give you great advice and recommendations, but other than that, they have the worst uncut customer aid of the 5 cell phone aid fellowships when it comes to disputes or anything to do with questioning T-Mobile and their bills. In an additional one instance of "hate", I was experiencing any dropped calls per day and spotty coverage throughout Illinois (specifically Northern suburbs and Chicago). It was very frustrating and it got to the point where I called customer aid and canceled without hesitation. But Nick, you say, what about the cancellation fee? That's where the "love" comes in, apparently when I signed up for the family plan, we were never obligated to a contract. So all this time, I view I was under contract and I could've switched at anytime. The infer why T-Mobile barely outranks Sprint Nextel and Us Cellular is because of their flexibility and options in their plans, cheapest plan options, great phone selection, although still limited, and more consistent coverage than the last two fellowships with very good signals in populated areas compared to the two.
2. At&T
Pros:
* Consistent coverage and reception - Closing the gap with Verizon Wireless
* Wide selection of phones - arguably the best selection thanks to the Apple iPhone
* uncut good customer aid that helps you and/or resolves issues
* Internet is fast and reliable
* Out of all the phone business mergers, At&T/Cingular was the biggest improvement
* Rollover minutes is an very useful feature/benefit that no other business offers - this is acceptable on all plans
Cons:
* Dropped calls is hit or miss
* customer aid is undoubtedly a joy when you are a customer or activating lines/transferring numbers, etc, etc, however, once you come to be a customer, they are helpful, but they get impatient
* Ever since the merger, extra services/add-ons have increased (compared to just Cingular), which leads to costs piling up quickly
Personal experience: As a current customer of At&T Wireless, I am satisfied. At&T Wireless has had the biggest improvements of all the mergers. Their customer aid is still lacking compared to Verizon especially once you come to be a customer, but I have noticed improvements since the merger. Their phone selection is arguably the best. The coverage and reception has been consistent in all the areas I've been to. Although I rarely touch dropped calls, this seems to be a hit or miss issue with others. The one thing that undoubtedly stands out from the rest of the fellowships is the rollover minutes. This has saved me lots of money in the long run because a plan I used to have with the other carriers allows me to downgrade due to the extra minutes thus salvage me money.
1. Verizon Wireless
Pros:
* Widest collection of plans and options ready than any other cell phone company
* Consistent coverage and reception - carefully the best, but At&T is Closing the gap
* Wide selection of phones
* customer aid is the most consistent of all the cell phone fellowships although there are certain hit or miss days
Cons:
* Need to keep an eye on your monthly bills - mysterious charges showing up on bills
* customer aid is hit or miss, some days you get great, no, very great service, other days you want to reach into your phone and do bad things
* Add-ons can pile up quickly especially the data plans for smartphones
* Most expensive of the 5 cell phone fellowships (factoring in phones, plans, add-ons, deposit, etc)
* Blocks certain features on your phone, ex: transferring photos to/from your phone requires buy of software and certain bluetooth features
* If upgrading/downgrading plan, they will enlarge contract for an additional one 2 years
Personal experience: I have not experienced the "new Verzion" with Alltel, but as much as I hate to admit (being a current and satisfied At&T customer), Verizon Wireless is the most consistent from customer aid to coverage and reception and down to phone selection. One shining customer aid moment was when I accidentally dropped my phone in a puddle of water wholly ruining my phone. I did not have insurance, as a matter of fact, I never buy assurance on phones, but after an hour or two of sweet talking, they not only substituted the phone, but rushed the order to me free of payment with next day delivery. An example of a bad customer aid is refusing to budge on mysterious charges (over .00) worth that they said would be removed, but never did. I ended up changing services because of this dispute. It took over one year until a collection department contacted me out-of-the-blue saying I still owed .00 and as one can imagine, my prestige score dropped like a ton of bricks.
There you have it, our list of the Top 5 Best Cell Phone aid Companies. We would love to hear your thoughts so feel free to criticism on this list. Ridicule us, praise us, hate us, love us for our list. Got topics/categories you'd like topped? Give us a shout straight through the comments or touch us.
Top 5 - Best Cell Phone associates relate
